Shipping Policy

• Pakistan-wide: Major cities and most towns covered via trusted couriers.
• Remote/Out-of-Route: Delivery may take longer or require pickup from courier branch.
• International: Currently limited; contact info@desihakeem.com for a custom quote.

• Orders placed before 3:00 PM are usually processed the same day.
• Standard processing: 24–48 hours (business days).
• Peak seasons or promotions may add 1–2 days of handling time.

Note: Weather, strikes, or courier constraints can affect timelines.

• Flat-rate shipping for most orders within Pakistan.
• Free shipping above a threshold (if active — display on cart/checkout).
• Cash on Delivery (COD) may include a small surcharge depending on courier/area.

Once dispatched, we’ll send you a tracking number via SMS/WhatsApp/email. You can use it to follow your shipment status on the courier’s website. For help, message us with your Order ID.

• Please provide a complete address and an active phone number.
• If the courier can’t reach you, they may attempt redelivery or request pickup from the nearest branch.
• Undeliverable parcels due to incorrect address/phone may be returned and reshipped after fee adjustment.

• Inspect the package on delivery. If damaged, **take photos** and contact us within 48 hours.
• We’ll coordinate with the courier for investigation and arrange a **replacement or refund** where applicable.
• Delays beyond our control (weather, strikes) will be communicated proactively when possible.

• Available in most serviceable areas within Pakistan.
• Large orders or certain products may require **advance partial payment**.
• Please keep exact change and your phone reachable on delivery day.

Limited international shipping is available on request. Email info@desihakeem.com with products, quantity, and full address to receive a quote and estimated delivery time.

For returns, replacements, or exchanges, please see our Return Policy. We stand behind our products and aim for a smooth resolution.

Last updated: 11/17/2025